Ronald McDonald House Charities® of Southern California   

 

 

 

 

Current Openings

 

Payroll Specialist/HR Administrator (Full time)

Summary:  The Payroll Specialist/HR Administrator is responsible for Payroll and Human Resources administration.  

 

Essential Duties and Responsibilities:

-Recruiting and hiring new employees: job postings, applicant tracking, interview coordination, references and on-boarding;

-Administering benefits including medical, dental, vision, HSA, medical leave, and the company 401(k) plan;

-Preparing and maintaining personnel files (electronic and physical) - includes I9 forms as well as managing the HRIS system;

-Maintaining HR and Company policies and procedures, along with ensuring compliance with state and federal regulations;

-Ensures payroll is processed timely and accurately. Serves as liaison to employees and payroll company to ensure payroll reflects company-specific pay policies and appropriate amounts/deductions are calculated and applied accurately;

-Tracks employee vacation usage and includes such data in each payroll cycle; 

-Prepares schedules to support workers compensation audits, 401(k) audits and other surveys/reports requiring employee payroll data;

-Handles employee inquiries related to pay via phone or email in a timely and professional manner;

 

Required Qualifications:

-Bachelor’s degree from a 4 year college or equivalent combination of skills/knowledge.

-2 years experience in an HR or Payroll support function.

-Demonstrated knowledge of HR concepts and company HR policies, programs and procedures.

-Strong communication and interpersonal skills.

-Detail-oriented and extremely organized.

-Familiarity with CA state employment law.

-Outstanding ability to multi-task in a fast-paced environment.

-Desire to expand knowledge of HR and grow into management role.

-Ability to learn the operational procedures to become familiar with the product and becoming an HR business partner.

 

Compensation:

Hourly based on experience includes medical, dental, vision, 401(k), and vacation, sick & holiday pay

 

Guest Services Associate-Overnight (Full time)

Summary:  The Guest Services Associate manages the entire operation of the Ronald McDonald House during scheduled shifts and is responsible for the safety and overall management of the Ronald McDonald House. The Associate is responsible for maintaining the atmosphere of a caring environment with guests, volunteers and other staff.  

 

Essential Duties and Responsibilities:

-Welcome and acknowledge all guests according to company standards and anticipate and address guests’ service needs;

-Perform the function of "manager on duty" and act as first point of contact for any issues that may arise during scheduled shift;

-Interact with and offer comfort to House guests in a supportive manner, as appropriate;

-Respond to emergency situations and know how to use all safety equipment;

-Communicate in writing about events that occurred during shift, through shift reports;

-Minimal housekeeping such as vacuum, dust and disinfect; 

-Ensure safety and security of guests and house during shift;

-Greet the public, accept and thank for donations, give House tours and answer questions related to all aspects of House operations;

-Respond to guest complaints, taking prompt and appropriate actions to resolve problems and ensure customer satisfaction is maintained;

-Exercise good judgment in decision-making and reporting issues to Director of Operations;

-Pay close attention to details with capability to oversee House operations and multiple areas simultaneously in a fast paced environment;

-Properly supervise House volunteers by ensuring that volunteers understand House commitment to guest service and that they observe standards of conduct, rules, safety regulations, and House policies;

-Conduct arrival and departure audits of guest rooms and common areas to ensure that House high cleaning standards are maintained.

 

Education and Experience:

Bachelor’s Degree preferred. 1-3 years in same or similar position. Hotel/hospital experience beneficial.

 

Knowledge and Skills:

General knowledge and demonstrated experience with office management; knowledge of the organizations and operations of administrative programs; ability to establish and maintain effective relationships with other management staff, employees, and the general public; ability to present facts and recommendations effectively in oral and written form. Candidate must be highly dependable and responsible. Also must demonstrate highly developed customer service skills. Positive attitude, pleasant demeanor and appropriate dress required. Spanish language skills preferred.

 

Guest Services Associate (Part time)

Summary:   The Guest Services Associate manages the entire operation of the Ronald McDonald House during scheduled shifts and is responsible for the safety and overall management of the Ronald McDonald House. The Associate is responsible for maintaining the atmosphere of a caring environment with guests, volunteers and other staff.

 

Essential Duties and Responsibilities:

-Welcome and acknowledge all guests according to company standards and anticipate and address guests’ service needs;

-Perform the function of "manager on duty" and act as first point of contact for any issues that may arise during scheduled shift;

-Interact with and offer comfort to House guests in a supportive manner, as appropriate;

-Respond to emergency situations and know how to use all safety equipment;

-Communicate in writing about events that occurred during shift, through shift reports;

-Minimal housekeeping such as vacuum, dust and disinfect; 

-Ensure safety and security of guests and house during shift;

-Greet the public, accept and thank for donations, give House tours and answer questions related to all aspects of House operations;

-Respond to guest complaints, taking prompt and appropriate actions to resolve problems and ensure customer satisfaction is maintained;

-Exercise good judgment in decision-making and reporting issues to Director of Operations;

-Pay close attention to details with capability to oversee House operations and multiple areas simultaneously in a fast paced environment;

-Properly supervise House volunteers by ensuring that volunteers understand House commitment to guest service and that they observe standards of conduct, rules, safety regulations, and House policies;

-Conduct arrival and departure audits of guest rooms and common areas to ensure that House high cleaning standards are maintained.

 

Education and Experience:

Bachelor’s Degree preferred. 1-3 years in same or similar position. Hotel/hospital experience beneficial.

 

Knowledge and Skills:

General knowledge and demonstrated experience with office management; knowledge of the organizations and operations of administrative programs; ability to establish and maintain effective relationships with other management staff, employees, and the general public; ability to present facts and recommendations effectively in oral and written form. Candidate must be highly dependable and responsible. Also must demonstrate highly developed customer service skills. Positive attitude, pleasant demeanor and appropriate dress required. Spanish language skills preferred.

 

Ronald McDonald Family Room Manager-CHOC Children’s Hospital

Summary:  The Ronald McDonald Family Room (RMFR) Manager provides continuity of care to families utilizing the Ronald McDonald Family Room inside CHOC Children’s Hospital. The RMFR Manager is responsible for the coordination all programs and activities ensuring the caring delivery of services to RMFR guests. The RMFR Manager supports the mission, goals, and objectives of the Orange County Ronald McDonald House as set forth by the Board of Trustees.

 

Essential Duties and Responsibilities include the following: Other duties may be assigned.

-Responsible for the daily operations of the Ronald McDonald Family Room.

-Serve as a liaison to the hospitals and the community at large; developing relationships and partnerships with internal and external stakeholders, ensuring visibility and professional oversight of the Ronald McDonald Family Room.

-Communicates with referral sources (i.e., hospital social workers) regarding family dynamics, special family needs and unique situations.

-Develop and oversee the Ronald McDonald Family Room meal program.

-Schedule, supervise, and communicate special activities for families.

-Identify special family situations and coordinate with the Director of Operations and/or hospital staff and recommend appropriate solutions.

-Recruit, train, orient, schedule and supervise volunteers to efficiently and independently run the daily operations of the facilities in compliance with all policies and procedures.

-Provide proper shift coverage in the absence of volunteers.

-Responsible for managing the Ronald McDonald Family Room annual operating budget.

-Maintain family records including data entry and compile monthly statistic and operational reports.

-Monitor and manage all supply inventories and collect goods and service donations.

-Monitor physical work space; report maintenance and replacement needs and equipment, appliances, décor and furniture. Ensure a clean, safe, and comforting environment for families.

-Greet and orient families to the Ronald McDonald Family Room environment and promote an atmosphere of warmth and support.

-Be familiar with all hospital and Orange County Ronald McDonald House (OCRMH) policies on fire safety, security, and maintenance.

 

Qualifications:

A bachelor's degree with three (3) years of facility management experience, OR any appropriate combination of education and work experience.

 

Knowledge and Skills:

General knowledge and demonstrated experience with facility management; knowledge of the organizations and operations of administrative programs; ability to establish and maintain effective relationships with families, employees, and the general public.

 

Supervisory Responsibilities:

Volunteers